Thursday, December 10, 2009

Old Navy Customer Service

I sent this letter to Old Navy this morning. It explains everything and I am very angry.

Old Navy Customer Service:
On December 8th, I was in your store on Baseline and Cooper Rd in Mesa, AZ. I purchased four items and my bill came up to be $50.04. I handed the cashier a $100 from my Christmas bonus at work and a nickel I found at the last minute in the bottom of my purse. I had been talking to the cashier about the weather and she seemed really nice up until the point when she seemed to get really nervous and handed me a wad of cash for my change. I felt really awkward all of a sudden and in my mind I thought, “I need to check how much change she gave me.” My 18 month old daughter started to cry and the thought left my mind until the next morning, when I remembered the wadded up cash and went to check the amount. The amount total was $30.00, consisting of a $20 bill, a $5 bill and five $1 bills. My heart sank as I realized she had short changed me by $20. I quickly called the Old Navy store and spoke to a manager, who said she would get back to me in a couple of hours to let me know if the drawers were over $20. After 5 hours of waiting, I called the store back and spoke to a different manager who assured me all drawers were accounted for and no cash register was over. I explained my situation to him and tried to politely let him know that if his drawers were all balancing, he had a dishonest employee who had taken my $20. He made me feel like I was the liar and I quickly hung up the phone, very disappointed in a store I have been coming to for years. I am very angered to know that a dishonest employee is working at this store and possibly taking Christmas money from other people. Twenty dollars may not seem like a lot but it is to me and my family. I have talked to many friends and family about this situation, who are also angered that Old Navy would not trust me as the customer. I still have my receipt and any information you might need to fix this because this situation may cause you to lose a lot of business. I can no longer trust Old Navy with my purchases if such things as important as a dishonest employee are going to be pushed under the table. I will continue to not recommend Old Navy to anyone I know if this situation is ignored. I have really loved Old Navy since I was a young girl but being treated the way I was on the phone with the managers and employees of Old Navy has made me lose trust in the honesty of this company.

Sincerely,
S

2 comments:

dan and ashley said...

dang! you go girl
~ashley mascorro

kelly said...

that stinks! i hate those times when you think you should do something but don't because of any of a number of reasons. i've learned about those times the hard way. stupid cashier! :(

ps - this is a public blog no? maybe you don't want your cell phone number on there?